And The Moral Of The Story Is Work
My first job was as a courtesy clerk at Vons. It involves a multitude of tasks with the basics including: bagging groceries, assisting customers to their vehicles, sweeping the floor, and returning carts to the corral by the entrance to the store. Most of the tasks and straight-forward, with little to no customer interaction so that's the easy part mentally, but more physically demanding. Particularly if somebody calls out so you're tasked with covering their carts duties, in the middle of the day, in Southern California, during summer. That being said, I found the most difficult thing to learn and adapt to was the volume of customer interaction. The major chunk of this is, of course, while bagging a customer's groceries; imagine trying to have a positive demeanor as you gently, but quickly stack in either the store plastic bags, customer personal bags, and straight into the cart. Also, customers tend to like the smaller carts which results in a Jenga style tower of groceries. The real bummer was walking to get something to eat for a 10 minute break and getting asked 5 times for the location of an item.
Even through all of that I stuck around for two years and I think the real reason is my biggest takeaway, being humane. I always took for granted all the minimum wage and "simple" jobs that have to get done but get no recognition or respect. Being more in touch with people helped me become a more empathetic person, watching and talking to others about their problems. I got to connect on a more personal level with many regular customers who I still see when I shop at my old work place.
I feel that part of the reason that people stereotype servers is that television and movies always portray them as low-lives or that they're merely there as means to fund their career goals. Most people associate a direct connection between gross income and job difficulty/intelligence. Which seems contradicting with the criticisms of CEO's when things go awry, wherein anyone and everyone believes they've come up with a miracle solution. Very few people give the unfavorable jobs the respect they deserve. The way Mirabelli defies these stereotypes, however, is through various examples of how the skills required to succeed at such a job far exceed what might be seen at face value. While not taught in a standardized classroom, the literacy skills exemplified in the article hold great value in the industry they're utilized and should not be underappreciated. I think people look at mechanical engineers with respect but I don't know what other stereotypes exist about them. One tried and true method of preventing stereotypes is by actually experiencing the subject matter. Theories can't hold a candle to practical applications. Ideas don't solve nearly as many problems as inventions do.
Hi Emmanuel!
ReplyDeleteOh man, your experiences brought me back to my days in retail. I agree that working in customer service helps you connect with people and have more understanding/compassion when it comes to others. It also helped me treat customer service associates a lot better, because I know what they're going through and how much they probably get yelled at on the daily for something that isn't their fault. I love the way you tied the bit about connecting with others to Mirabelli's writing. Meaning is definitely constructed in more than just communication, but also just the way you carry yourself. Even a simple smile can help out someone having a bad day, whether it's a customer or coworker. I agree that media has a lot to do with how people perceive customer service workers. They also make them out to be people with no-goals. However, recently, a lot of shows portray (specifically waiters) as people who are trying to make a living while pursuing something bigger.
Great post!
Yliana Alba
Hi Emmanuel,
ReplyDeleteI also worked as a courtesy clerk for my first job, at Sprouts. I too knew the struggles of picking up the slack when customers called out or keeping up a positive mood when you're doing physically exhausting tasks.
I agree that media has a lot to do with the way people perceive people in those roles, seeing the exaggerated characteristics of those roles.
Thanks,
Cody Edgington
Hey Manny,
ReplyDeleteI share with you the plight of customer service. Many times have I felt talked down to simply because I'm making someone a coffee and not designing the airplane that they're going to fly on in the next few hours. I think it's great that you're finding the connections you made within your courtesy clerk job helpful to your growth as a person.
Your reference to Mirabelli's article was spot-on, as I too am studying to become a mechanical engineer. Our ways of communicating is not limited to simple speech, but many other forms of representation.